Return & Refund Policy
Return & Refund Policy
At A&S Decor World, we want every customer to shop with confidence.
We understand that choosing the right pieces for your home is important. This Return & Refund Policy explains our guidelines for returns, exchanges, and refunds to ensure a clear and convenient shopping experience.
1. Return Requirements
We accept return requests within 30 days after delivery.
To qualify for a return, your item must meet the following conditions:
- The product must be in its original condition
- Items must be unused and free from damage
- Products should include original packaging and accessories (if applicable)
- Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin a return process, please contact our customer service team:
📧 Email:
support@ourdecorworld.com
Please include:
- Order number
- Reason for return
- Photos of the product (if applicable)
Once your request has been reviewed and approved, we will provide return instructions and any necessary details.
Important:
Please do not send items back before receiving return authorization. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts or accessories
Please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Order information
- Photos or videos showing the issue
- Description of the problem
Our team will review your request and work toward the best possible solution.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
- Customized or personalized products
- Items that have been used, altered, or damaged after delivery
- Clearance or final sale items
- Gift cards
- Items without original packaging or proof of purchase
Shipping fees paid during checkout are generally non-refundable unless the return is caused by an error from A&S Decor World.
If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.
5. Exchanges
If you would like to exchange an item for another product, please follow these steps:
- Request a return for the original item
- Wait for return approval and inspection
- Place a new order for the replacement product
This allows us to process your exchange request more efficiently and ensure product availability.
6. Refund Process
Once your returned item has been received and inspected, we will send you an update regarding your refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing may take up to 10 business days
- Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us for further assistance.
7. Return Shipping Information
Before returning any product, customers must contact A&S Decor World and receive return instructions.
Please do not ship items to our store address without prior approval.
Return shipping details will be provided after your return request has been reviewed.
8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our support team.
A&S Decor World
Home Décor & Home Goods Store
📍 Address:
10138 Coloma Rd
Rancho Cordova, CA 95670
United States
📞 Phone:
(916) 294-5027
🌐 Website:
ourdecorworld.com
📧 Email:
support@ourdecorworld.com
Thank you for choosing A&S Decor World.
We appreciate your trust and are committed to making your shopping experience simple, transparent, and enjoyable.